FAQ's

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Orders take about 5-7 business days to be processed.


CAN I ORDER BY PHONE?

Unfortunately, we do not take orders over the phone. All orders must be placed directly through our website.
If you are having trouble placing an order please email us at info@unekform.com for further assistance.


HOW DO I DECIDE WHAT SIZE I CHOOSE?

Please refer to our size chart located on each item page.


DOES SHIPPING/DELIVERY REALLY TAKE7-10 BUSINESS DAYS? WHAT IF I WANT MY ORDER SOONER?

USPS time frame for delivery in Los Angeles or California is approximately 2 business days, but we DO NOT guarantee 2-DAY delivery.
USPS time frame for delivery in the United States is approximately 4 business days, but we DO NOT guarantee earlier delivery beyond 7-10 business days.


I HAVEN’T RECEIVED MY ORDER, WHAT SHOULD I DO?

If you haven’t received you order in the time frame of 5-7 business days, please contact us at info@unekform.com for assistance.


HOW DO I RETURN A PRODUCT OR GET A REFUND?

Please see our Return Policy for information on returns and refunds.


HOW WILL I KNOW WHEN MY REFUND HAS BEEN PROCESSES? HOW LONG BEFORE I SEE A CREDIT IN MY ACCOUNT?

For all returns, please email us at info@unekform.com to receive an RMA form & to receive an authorization for return. You will receive an email on the status of your return once we have received your filled-out RMA form.
Please allow 3-10 business days from the time you receive your conformation email for the credit to be applied to your bank account.


DO YOU HAVE OVER NIGHT OR EXPRESS SHIPPING?

Yes, we offer Express Shipping, which ships your order next business day to most major locations.


BUT IS THAT FROM THE DATE I PLACE MY ORDER OR FROM THE DATE I RECEIVE MY PACKAGE?

From the date you receive your package, please keep in mind that all accessories, intimates & bodysuits are final sale.


WHAT SHIPPING CARRIER IS USED?

We ship our packages via USPS.


CAN I CANCEL MY ORDER?

We are unable to alter any orders once they are placed.


HOW CAN I CONTACT U N É K F O R M CUSTOMER SERVICE?

Please feel free to email us at info@unekform.com or try our live chat!


ARE ORDERS PLACED WITH A DISCOUNT OR PROMO CODE CONSIDERED FINAL SALE? HOW ABOUT SALE ITEMS?

Orders places with a discount code and or sale items are final sale and con not be returned.
Orders placed with a promo code are eligible for return. Please keep in mind. item(s) must not be worn, altered or washed & should have all tags attached


CAN I MAKE AN EXCHANGE?

You have 5 business days to exchange. You must have all tags attached & proof of purchase, this excludes accessories, intimates & bodysuits which are all final sale.


BUT IS THAT FROM THE DATE I PLACE MY ORDER OR FROM THE DATE I RECEIVE MY PACKAGE?

From the date you receive your package, please keep in mind that all accessories, intimates & bodysuits are final sale.


CAN I MAKE ANY CHANGES TO MY ORDER AFTER ITS BEEN PLACED?

We are unable to alter any orders once they are placed.
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